Built on a Proven Place-Based Operations Platform
Shopping centers and retail property organizations manage geographically distributed sites, tenant spaces, assets, private security teams, contractors and operational responsibilities. Retail Incident Manager provides a retail incident and operations management platform for private security teams and property leaders without becoming a guard scheduling, training or payroll system. Our mission is to give those teams one practical platform to capture incidents, coordinate follow-up, maintain accurate location-based records and clearly report what is happening across their retail property portfolio.
Retail Incident Manager was born from firsthand experience managing place-based property incident and operations management needs. We saw the challenges retail incident management managers faced—juggling multiple spreadsheets, struggling to track partner and community engagement, and spending countless hours on administrative tasks that could be automated.
We built Retail Incident Manager to solve these problems. Our operations management platform consolidates all retail property portfolio information into one intuitive system, making it easy to manage contacts, track issues, generate reports, and communicate with retail property stakeholders—all while on the go.
Retail Incident Manager is currently serving retail property portfolios, alliances, benefits and partnerships across the country. Our operations management operations platform, reporting and mobile apps are designed for these Retail Property Portfolio retail incident management types and similar:
The Retail Incident Manager team is here to help make you and your retail property portfolio a success. Your initial subscription includes on-boarding and general customer support. We supply you with online tutorials and digital documentation to show you the “How To’s” of Retail Incident Manager. If you are looking to have more one on one or more in-depth trainings with one of our team members we are happy to help. You can send us an email and we can get you the information about what is available to you.
Retail properties operate differently. Core labels, fields, incident types and workflows can be configured for shopping centers, malls, mixed-use retail properties and private security teams, with additional integrations or custom development available for requirements that go beyond configuration.
Designed around shopping centers, tenant spaces, facilities, assets, field activity and work orders rather than a generic sales pipeline.
Intuitive interface that your entire team can learn quickly, with minimal training required.
Regular updates and new features based on feedback from retail incident management managers like you.
Configurable labels and workflows with optional retail-specific enhancements.
Track and report on maintenance and field operations or other activity in your retail property portfolio.
Real people who understand retail incident management operations and are committed to your success.
See how Retail Incident Manager can help your team manage incidents and follow-up across retail properties.
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