How Retail Incident Manager Helps You Prove Your retail incident management's Value to Retail Property Stakeholders

As a retail property operations leader or incident management manager, you constantly need to justify your budget, your incident response model, and your operations to retail property stakeholders like a property ownership, regional leadership, tenants and other stakeholders. Demonstrating your impact in a measurable way is critical. That’s where the right operations platform becomes an asset — not just a tool.

What Retail Property Stakeholders Want to See

Property contacts and city partners want visibility:

• “What are we getting for our assets and incident/work-order records?”
• “Are we reducing blight?”
• “Are services being delivered timely?”
• "What are the top concerns in the retail property portfolio?"

With Retail Incident Manager's operations platform and Advanced Reporting & Tracking (A.R.T.) App you will have report metrics that will convey operations value.

How Retail Incident Manager Answers With Value-based Metrics

With Retail Incident Manager you capture data at the granular level — by property/site, by incident type, by team, status and resolution time. Because everything is logged in one system, you can generate meaningful analytics and dashboards. The platform is purposely built for shopping centers, malls and retail properties’ operational and reporting needs.

Example operations platform Report Metrics:

With these key metrics, you can craft a visually compelling report to your property owner, regional manager or other stakeholder.

1. Incident Reporting: Number of incidents logged vs. resolved (property damage, suspicious activity, tenant concerns or facility issues)
2. Task Reporting: Number of tasks open and close by operations teams
3. Engagement Reporting: Number of properties or tenant locations engaged/serviced
4. Activity Reporting: Trends in incidents and service requests by property areas
5. Annual Reporting: Reduction in calls/complaints year-over-year

Additional benefits of using Retail Incident Manager operations platform

✓ Easy to Use ✓ Continuous Innovation ✓ Advanced Reporting ✓ Client Specific Coding

Conclusion

Conveying value and justifying team head count to retail property stakeholders is critical to receiving the funding necessary to continue improving your retail property portfolio. If you’re ready to move beyond spreadsheets and disconnected systems to a reporting platform designed for retail property portfolios, schedule a demo of Retail Incident Manager today and see how it will help you demonstrate your value with clarity.