Connect shopping centers, tenant spaces, facilities, assets, field teams, incidents, work orders and reporting in one location-aware platform.
Retail Incident Manager is purpose‑built for shopping centers, malls and retail properties, not a generic sales CRM retrofitted for incident response and property follow-up. It is engineered from the ground up for the operational realities of shopping centers, malls and retail properties — maintenance and field operations programs, retail property stakeholder communications, property/tenant space/contact relationships, and retail-specific workflows.
Retail Incident Manager is easy for teams to learn and use anywhere. Your staff should not need weeks of training. Retail Incident Manager’s interface is intentionally simple, intuitive, and designed so field teams, office staff, and executives can all get productive fast. Board-ready dashboards, quick trend and year-over-year comparison period charts, maps and PDF reports.
Retail Incident Manager is built on a continuously evolving operations platform. New features and enhancements can be shared across vertical configurations while retail-specific labels, workflows and reports remain configurable.
Labels, field visibility, activity types, incident categories, workflow rules and reports can be configured for your retail property organization. Where configuration is not enough, additional integrations and custom workflows can be developed.
The Advanced Reporting and Tracking (A.R.T.) mobile app gives private security teams, mall operations staff, property managers and facilities teams a field-ready way to capture activity, incidents, photos, work status and location context. That data flows into dashboards, comparison charts and PDF reports.
Retail Incident Manager provides support from people who understand retail property portfolio operations management. You are backed by a team that knows retail incident management data management, retail incident management, and Maintenance & Field Operations workflows — not generic software support reps. Real people, real experience, real partnership.
Retail Incident Manager is a single central retail incident management platform for property, facility, asset, partner and operations data. No more scattered spreadsheets, outdated databases, or siloed information. Retail Incident Manager consolidates retail properties, tenants, assets and incident/work-order records, issues, tasks, communications, and reporting into one unified platform.
Retail Incident Manager provides end‑to‑end issue & task workflow management. From identifying an issue in the field to tracking its resolution, Retail Incident Manager provides a complete workflow system with notifications, assignments, and reporting — ensuring nothing falls through the cracks.
Built-in tags, filters and email tools can help teams communicate with vendors, partners, facility contacts, volunteers and other retail property stakeholders using the records already in the platform.
Connect shopping centers, tenant spaces, facilities and assets, contacts, partners, incidents, work orders, photos and operational history without juggling disconnected spreadsheets and systems.
View and update property, facility, asset and contact information from desktop, tablet or mobile devices.
Track maintenance issues, incidents, conversations and follow-up work by property, tenant space, facility or asset.
Quantify staff activity. Make data-driven decisions across time not with isolated totals.
Use tags and filters to send targeted communications to vendors, partners, volunteers and other retail property stakeholders.
Keep vendors, partners, volunteers, facility contacts and other retail property stakeholders organized in one system.
Manage who is doing what for your retail property organization. Ensure nothing falls through the cracks.
Define unique property boundaries and display all shopping centers, tenant spaces, facilities and assets and maintenance and field operations activities.
See how Retail Incident Manager can connect field activity, maintenance work, assets and reporting across your retail property portfolio.
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