Retail Incident Manager
A modern, mobile-responsive retail incident management platform with mapping, A.R.T. field reporting, incidents, work orders, asset tracking, comparison reporting, PDF reports and data-quality tools.
A dashboard built around the work happening across retail properties, tenants, facilities, assets and field teams.
See open incidents, recent activity, work-order aging, asset and maintenance information, missing data and key retail incident management metrics from one central view.
See your shopping centers, tenant spaces, facilities, assets and incidents geographically.
Use boundary overlays to show the geographic footprint of each shopping center, retail property or service area. Map shopping centers, tenant spaces, facilities and assets, then select a location to open its connected record.
- Visual property boundaries
- Property and tenant/facility map locations
- Direct access from a map location to its record
- A clearer geographic picture of retail incident management data
See exactly where activity is happening.
Map incident and activity reports with color-coded pins so your team can see where different types of work, service requests, outreach, cleanups, and incidents are occurring throughout the retail property portfolio.
Geographic reporting adds context that a list alone cannot provide - making concentrations, repeat locations, and property-wide patterns easier to recognize.
Make maps and reports easier to read at a glance.
Customize colors for activity and incident types as well as retail property asset types. The same visual language can carry through maps and graphical reporting.
One operational view of incidents, field response and property follow-up.
The Advanced Tracking and Report (A.R.T. app) brings together total tickets, completed work, in-progress items, unassigned activity, quick-tap counts, incident reports, persons of interest, work orders, and recent activity.
Teams can move from the high-level picture to the individual reports behind the numbers without losing context.
Turn reported incidents and property issues into trackable assignments and work orders.
Create, assign, monitor and report on work orders while keeping each task connected to the property, tenant space, facility or asset where the work belongs.
- Work-order assignment and status tracking
- Property-linked work orders
- Structure/facility work-order assignment
- Clear visibility into open, assigned, and completed work
Compare incidents, response activity, tenant concerns and work-order activity across time periods.
View incident and property activity as pie or bar charts, choose reporting periods, and compare a current period against a previous period or prior year.
Turn retail incident data into presentation-ready reports for property owners, mall operations, private security leadership and management teams.
Generate PDF reports that combine charts, maps, activity details, locations, status and assignment information for leadership, boards, municipalities and internal operations reporting.
Find missing information before you need it.
The Missing Info tool identifies incomplete records across Properties, Tenants, Organizations, and Contacts, then highlights missing fields so your team can see exactly where attention is needed.
Use it to identify incomplete property, facility, organization and contact records before missing information disrupts operational follow-up.
Identify bounced email addresses and clean them up.
See which addresses bounced, why delivery failed, the associated property, facility or contact when available, and when the bounce occurred. Edit the linked record and mark the issue fixed once it has been corrected.
The result is cleaner contact data and a clearer process for maintaining usable communication records.
Tenant and property communications stay connected to your operations records.
The redesigned Email area gives your team one place to compose group emails, manage recipient lists, review sent emails, and manage email signatures - using the retail property stakeholder information already inside Retail Incident Manager. Additionally, view email campaign statistics right inside Retail Incident Manager.
One modern platform. A clearer picture of incidents across your retail properties.
Understand your retail properties, manage connected records, coordinate work, track field activity and communicate results from one location-aware operations platform.